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Policy



SERVICES:  Services, products, hair, and/or deposits are 100% non-refundable.

If your photo is being used on the site and you'd like it removed please contact Dream Hair and we will have it
removed immediately.

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Disclaimer
 

Hair extensions can be an excellent choice for many individuals, but they may not be the right fit for everyone. They require time, effort, and proper care. If you’re accustomed to short hair, there will be an adjustment period as you learn to style and maintain longer hair.
 

For optimal results, it’s recommended to use salon-quality products, which can be further discussed in the hair care section. Additionally, incorporating layers or getting trims can enhance the blend and reduce excess weight, should that become a concern.
 

It's normal to experience some temporary symptoms in the first few days to a week, especially if this is your first time wearing extensions. These may include:
 

  • Irritation

  • Tightness

  • Itchiness from the bonds

  • Scalp sensitivity

  • Discomfort while sleeping
     

Please note that these symptoms are generally short-lived and typically resolve as your scalp adjusts to the extensions. If you have any concerns, your stylist can provide further guidance and recommendations.

Due to the nature of hair extensions, all sales are final, and we maintain a strict no-refund policy on sales, services, and product.


 

Privacy Policy
 

Last Updated: November 2024
 

Dream Hair by Ray Leah Inc. (“we,” “our,” or “us”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website, use our services, or interact with our advertisements. By using our website and services, you consent to the practices described in this Privacy Policy.
 

1. Information We Collect

We collect different types of information in the following ways:

  • Personal Information: When you provide it to us, we may collect personal details such as your name, email address, postal address, phone number, and any other details you choose to share.

  • Automatically Collected Information: When you visit our site, we may automatically collect information like IP addresses, browser type, device identifiers, location data, and browsing behavior.

  • Information from Social Media and Advertisements: If you interact with our ads or content on platforms such as Facebook, we may receive information from those interactions, including ad performance data, engagement metrics, and demographic insights.
     

2. How We Use Your Information

We may use the information we collect to:

  • Provide, operate, and improve our services and website.

  • Respond to inquiries and provide customer support.

  • Personalize content, including ads, to better match your interests.

  • Conduct marketing and advertising campaigns, including retargeting through platforms like Facebook.

  • Analyze user behavior and engagement with our site and ads to enhance our offerings.

  • Comply with legal obligations and protect the rights, property, and safety of our users and our business.
     

3. How We Share Your Information

We do not sell your personal information. We may, however, share your information with:

  • Service Providers: Trusted third parties that assist us in website operation, marketing, payment processing, and other functions.

  • Advertising Partners: We work with third-party advertising partners like Facebook to deliver targeted ads. Facebook may use cookies, pixels, and other technologies to collect information about your interaction with our website and ads.

  • Compliance and Legal Obligations: In cases where we are required to comply with legal requirements, we may disclose information if necessary to protect the rights, property, or safety of our users and our business.
     

4. Cookies and Tracking Technologies

We and our advertising partners use cookies and similar tracking technologies to collect and use data about your activity on our website. This may include using Facebook Pixel to track interactions with our site and deliver relevant ads on and off Facebook. You can manage your cookie preferences in your browser settings.
 

5. Data Security

We use reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no online system is completely secure, and we cannot guarantee the absolute security of your data.
 

6. Your Choices and Rights

  • Opt-Out of Targeted Ads: You can manage your ad preferences on Facebook by visiting Facebook’s AdPreferences page or by using your browser’s “Do Not Track” feature.

  • Access and Update Information: You may contact us to access, correct, or delete any personal information you have provided to us.

  • Email Preferences: You can unsubscribe from our emails by following the instructions in each email.
     

7. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read the privacy policies of any linked websites.
 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any updates.
 

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
 

booking@dreamhair.ca

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